Terms and Conditions

PRICING
• Prices listed on Bannerpen Inc.’s website and catalogue are all subject to change without notice. Always refer to Bannerpen website for updated pricing.
• Due to currency and transport cost fluctuations, prices are subject to change without notice.
• New 2011 Prices supersede all previous publications, including the 2009 – 2010 price sheet and catalogue.
• All prices quoted in this catalogue do not include G.S.T. or Provincial taxes.
• Established distributors will be placed on payment terms after the first three initial orders are placed and/or upon approved credit verifications.
• Credit terms are net 30 days, with no exceptions. Late payments will be subjected to credit term revisions.
• We are not responsible for incorrect or inaccurate pricing, production and delivery times and, or descriptions found on 3rd party databases, websites, flyers
or catalogues. For accurate and updated information, please refer to our website or call 1-866-995-9040
• BANNERPEN Inc. reserves the right to charge additional delivery fee’s for all extended area delivery locations.

PAYMENT TERMS
• All orders lower than $750 require full payment in advance.
• All orders valued at $750 or more require a 50% deposit upon order placement and the 50% balance upon delivery.
• Credit card authorization form must be completed for the total order amount upon order confirmation. Failure to do so will delay the order and delivery date.
• We accept Visa, MasterCard and American Express. American Express orders will be billed an additional 4% service fee.
• Payments made by check will incur production and delivery delays.
• Shipping and delivery is included on all standard Airfreight Banner pen pricing ONLY.
• Sea freight orders are quoted and billed FOB Vancouver. Local delivery fees may apply.
• Rock paper product pricing is quoted FOB Montreal Headquarters.
• Blind shipping will result in additional shipping and local delivery charges.
• RUSH orders require full payment in advance.
• ARTWORK services produced prior to receiving a PO require full payment in advance. A minimum charge of $150 will be required and billed separately.
• Deposits and payments on approved orders are non-refundable.
• COD orders not accepted.

ORDERING AND SHIPPING
• All orders must be submitted by fax or e-mail on an official Company PO form or Company letterhead. Verbal orders or modifications are not accepted.
• The PO must clearly include the Distributor’s name, address, phone and fax number, reference number, item number/name, quantity, unit price, item colour, decorating method, ship method, shipping address, ship date, in-hand date and any other applicable information.
• If a in-hands date is not clearly specified, we reserve the right to allocate a delivery date of our choice based on our standard delivery time frames.
• *Please note that PO’s indicating delivery dates requiring us to produce or deliver faster than our regular time frames will automatically be billed additional RUSH fees. Payment will then be required in full.
• If there is no price on the Purchase Order, standard catalogue pricing will be applied.
• Changes to orders must be submitted in writing, referencing the purchase order number. Additional charges will apply if changes are submitted 48 hours after the initial approval. **Please note that any changes made on a Friday or before a holiday period will be subject to a 1 week delivery delay, over and above the standard delivery time frames.**
• All Banner pen airfreight orders, with the exception of Corn plastic banner pens and tear resistant banner orders, are guaranteed to be delivered within 4 weeks. Specific delivery dates are not guaranteed prior to our standard allowable delivery time frames.
• If an order confirmation has not been received within 48 hours please call to confirm we have received your purchase order.
• Any orders/sample requests submitted after 2 p.m. will not be processed until the next business day, unless a RUSH service fee is included and payment is received.
• Inventory stock is on a first come first serve, basis. Prior to submitting a PO, always call to check available inventory. Inventory cannot be placed on hold without a written purchase order.
• PO’s held on stand by for more than 2 weeks will be deleted from our system.
• Delivery dates are approximate on all our standard airfreight and domestic orders.  
• Ocean freight orders will be assigned a very approximate delivery date which can change at anytime due to the many unforeseen circumstances related to Ocean shipping. i.e.: Customs inspections, traffic congestion, container destuffing, etc.
• Depending on the circumstances surrounding the order, a specific delivery date can be assigned with or without an additional shipping charge. (RUSH charges do not guarantee a specific delivery date).
• If a Distributor requests that we bill the shipping and delivery charges to their account, and then refuses the charges or the account is invalid, we reserve the right to then invoice the distributor the said charges, plus any additional fees incurred for the trouble, with an additional $50(g) service charge.
• If a delivery address is not provided on the Purchase Order, Bannerpen hold the order for 48 hours before shipping the order directly to the Distributor’s office. The Distributor will be responsible for any shipping modification charges, extended area surcharges (if applicable), returned shipments, refused shipments or any adjustments made by the carrier. The charges will then be billed separately to the distributor 15-30 days after the shipment delivery.
• WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED AFTER THE GOODS LEAVE OUR FACTORY.

SPLIT SHIPMENTS
• Domestic split shipments (>3 locations) will be charged $15(g)/per location.
• International split shipments (>2 locations) will be charged $25(g)/per location plus applications shipping and delivery charges.
• Split shipment service is not available on SEA freight orders.

CANCELLED ORDERS
• Cancellations must be in writing. Any cancellations received 48 hours after the order has been sent to production, will be billed 50% of the total order value, plus a $150(g) minimum restocking fee, and any incurred artwork fees.
• Order cancellations received after 4pm Friday will incur additional charges.

OPTIONAL CHARGES AND FEE’S
• Barrel or clip imprint will be billed $0.10(c) per colour per location. NO SET UP CHARGES. PMS colour imprint at no extra charge.
• PMS colour pen barrel or silicone grip $150(g) each.
• Banner copy change $150(c).
• Multi colour pen (clip, barrel and trim): $75(g) per colour option.
• Custom ink cartridge colour : $150(g) *Minimum order of 3,000 pcs required.
• Tear resistant banners: Please consult website or 2011 catalogue for updated pricing.
• Pre-production sample is $300 + any applicable imprint and PMS colour options. NON-REFUNDABLE.              

SAMPLES
• We will supply up to 20 random imprinted/blank banner pen samples, additional samples will be billed at EQP.
• ROCK PAPER product samples are billed at EQP.
• Blank product samples will be invoiced at EQP.
• Product samples shipping is not included, please provide your courier account number for shipping. If courier information is not provided,
a Visa or MasterCard must be provided prior to samples shipping.
• Samples sale are final and non returnable or refundable.
                      
VIRTUAL PROOF
• One virtual proof will be supplied at no charge; each additional proof is $25(g). Order will not be scheduled for production until virtual proof approval has been received in writing.

ARTWORK
• PURCHASE ORDER NUMBER and Distributor company name and contact IS REQUIRED WHEN E-MAILING OR SENDING ARTWORK.
• Artwork must be submitted according to Bannerpen’s artwork specification sheets. We require vector files with all text converted to curves to ensure correct fonts are being used.
• Electronic files - EPS, AI, High resolution PDF (version CS5 or lower).
• If artwork file is unusable or does not fit the guideline parameters - touch up work or modifications can be done however there will be a $75.00 per hour charge for this service. Order may be delayed if artwork needs to be modified or finalized.
• We can design your artwork from A to Z at an hourly rate of $75.00, min. 2 hours will be charged, plus any images and photography required.